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first_imgAirAsiaairlinesairportsbaliMount Agung Bali’s Ngurah Rai International Airport has re-opened today (Thursday 30 November). Guests of AirAsia who may be affected by any ongoing flight cancellations due to the eruption of Mount Agung will be notified of their flight status via email and SMS. AirAsia strongly encourages all guests to update their contact details at airasia.com to ensure that they are notified of any updates to their flights.All guests whose flights are affected will be entitled to choose one of the following service recovery options being offered:For flights to/from Bali and Lombok from 25 November 2017 – 10 December 2017Option 1: Move flight: Change to a new travel date on the same route within 30 calendar days from original flight date without additional cost and subject to seat availability; OROption 2: Credit Account: Retain the value of fare in a credit account for future travel with AirAsia. The online Credit Account to be redeemed within 90 calendar days from the date of issue, for travel date of your choice; OROption 3: Full Refund: Obtain a full refund in the amount equivalent to your booking. This can be done strictly via e-form available on support.airasia.com:1. Click on “Email Us” tab on the right panel2. Select “Refund” under Type of Feedback3. Select “Flight Cancellation” under Sub Category 14. Complete the remaining form fields and click Submit to proceedFor Flights to/from Bali and Lombok from 11 December 2017 – 31 December 2017Option 1: Move flight: Change to a new travel date on the same route up to 31January 2018 without additional cost and subject to seat availability; OROption 2: Rerouting: Reroute to other destination (within AirAsia network) with fare difference applicable, subject to seat availability; OROption 3: Credit Account: Retain the value of fare in a credit account for future travel with AirAsia. The online Credit Account to be redeemed within 90 calendar days from the date of issue, for travel date of your choice.Guests requiring further information and assistance are advised to contact AirAsia customer support team. last_img read more

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